Abu Dhabi Islamic Bank (ADIB), the largest sharia-compliant lender in Abu Dhabi, announced on Wednesday the launch of “Express Finance”, a new service developed by the bank’s Digital Lab as part of its digital transformation strategy.
Express Finance provides instant access to personal for ADIB’s approved customers to receive funds in less than 30 minutes, according to a press release.
The new service enables pre-approved customers seeking personal finance to receive their funds on the same day through the bank’s mobile app without the need to visit any of the bank’s branches.
“While the process for customers is quick, easy and secure, the risk methodology applied by the bank is still rigorous to ensure customers are getting a finance facility within their means,” ADIB said.
Pre-qualified UAE nationals can get up to AED 250,000 in financing with ADIB’s Express Finance, while expats can receive up to AED 100,000.
Serhat Yildirim, ADIB’s chief digital officer, said: “Consumer behavior has shifted significantly and having easy to use and convenient access to finance is becoming mainstream. Our Express Finance feature meets the needs of today’s consumers who want a safe, fast and easy access to finance.”
ADIB, listed on the Abu Dhabi Securities Exchange, currently conducts a digital transformation strategy with the aim to bolster the bank’s productivity and enhance the customer experience.
It is worth noting that the initial phase of the bank’s digital development programme included the launch of ADIB Express, “a new generation of technology-enabled branch balancing automation with a highly-personalised experience”.
The use of digital channels by ADIB’s customers accelerated with over 2 million mobile transactions now initiated via its mobile banking app every month.
ADIB has been recently awarded ‘Best Bank for Customer Experience’ for the eighth year in a row at the Banking Customer Experience Benchmarking Index Awards and ‘Best Islamic Digital Bank’ by Global Finance.